What is included in the cost of the session?

We bring everything we need for the all the face paniting included in your party package.

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​Should I make a booking in advance?

Booking in advance is more than necessary to block your preferred date and time as we cannot ensure availibility. It also helps us in preparing for the event.​

 

What is your set up time?

In general, we take 15 minutes to set up before starting the kids face paint. As there is always traffic and roadworks accross Melbourne, in case of delays, we will always let you know with a phone call or text message. We always complete the duration booked, so no one will miss out!

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​Can I have a discount?

We have discount codes from time to time, do check our website. Or if you want us to keep you updated when there is a promotion, let us know by send us an email or just register with us.​

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How do I secure a booking?

To confirm your booking, we require a $100 deposit to be paid within 24 hours of us sending your invoice. Then, full payment needs to be completed atleast a week prior to the event.

 

How do I pay?

Payment can be made via the link on your confirmation email. We accept Visa and MasterCard credit card payments. Please note, credit card payments incur a small surcharge.

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What should I do if weather is affecting my event?

Arrangements will need to be made if you are worried about rain or extreme temperatures. You must inform us immediately if the party location has changed. Please keep your new party location close to the original suburb you initially gave us to allow for a smooth transition with any logistics and travel time. Please read our cancellation policy if you are deciding to cancel.

 

How far do you travel?

We travel to most suburbs of Melbourne. Please note a small travel fee applies for all locations. Please enquire directly for a quote if you are unsure.

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Photography

Photos may be taken by us during the event for promotional purposes. These photos will not identify the child’s name, age or residence. Please let us know if you have a child in attendance that cannot have their photo used for promotional purposes. 

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RESCHEDULE/CANCELLATIONS/REFUNDS

​​What is you booking cancellation policy?

We have a limited number of face painters, committed to your kid's special day and time-slot. In order to stay committed to your booking after confirmation, we would decline others if needed. Thank you for your understanding and respect by adhering to the below cancellation policies.

 

If you cancel your event within 14 days of your booking you will forfeit your $100 deposit. Any payments made on top of your deposit will be added as a credit note for use within the next 2 years. Please note that the deposit helps to cover any performer cancellation fees, administration costs and the time we spend on servicing your special party entertainment booking.

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Cancellations within 72hrs of your booking will not be eligible for a refund.  50% of the event fee will be forfeited and the other 50% remaining balance paid will be a credit note valid for up to 2 years.

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We understand that last minute things can happen, ie your little ones get sick, tragedy strikes or extreme weather throws your plans out. However, in all late cancellation cases, we are unable to provide a refund as we have already prepared for your party well in advance. There are administration costs and we have more likely refused other bookings to stay committed to yours. It makes it very difficult for us and very unlikely we are able to get any work with a last minute cancellation.

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Can I reschedule my booking?

If you would like to reschedule your event, we will try our best to accommodate your new date. A Rescheduling Fee of $50 will be incurred for rescheduling within 60 days of your booking.  If we are unable to reschedule your event date and you wish to cancel you booking then the cancellation policy will apply.​

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My reason for cancellation is personal, how can you help?

If your party is affected by extenuating circumstances; please provide proof of your circumstances and we will endeavour to reschedule your party. You will forfeit your $100 deposit as an admin fee to cover administration costs/efforts and the rest we will be a credit note to be used within next 2 years. Due to the ever changing environment and circumstances affecting small businesses, please respect that we are unable to provide refunds but really look forward to rescheduling and putting smiles on little faces again soon.​

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 We understand that wet weather, extreme heat and various other factors can impact any event. We will work with you to find a fair solution in all cancellation circumstances but please understand that we have committed to attending your event. Once committed to your event, we turn down many other work offers and it makes it very difficult to obtain other work with last minute cancellations.

 

e-Gift: Please make a considered decision before purchasing OUR e-Gift Vouchers as we do not offer refunds upon purchase.​

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Our general Sip & Paint's Terms & Conditions, Privacy policy, and FAQ applies.​

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Anything Else To Ask?

Do not hesitate to contact us. We will respond to all your queries.